At La Chocolaterie des Pères, customer satisfaction is our top priority. We make every effort to provide high-quality products crafted with care. However, if you are not completely satisfied with your purchase, please review our return policy below.

Products Eligible for Return

Due to the perishable nature of our products, chocolates and confectionery items are generally not eligible for return or exchange. However, returns may be accepted in the following cases:

• Product received damaged
• Incorrect item received (e.g., wrong product shipped)
• Product does not match its description

Claim Deadline

Any return request or claim must be submitted within 3 business days of receiving your order. Unfortunately, after this period, we cannot guarantee a replacement or refund.

Return Procedure

To submit a request:

1. Contact us at commandes@chocolateriedesperes.com
2. Include a photo of the product concerned and a description of the issue
3. Provide your order number

Our customer service team will respond as quickly as possible to review your request.

Refunds

If your request is approved, we will provide either a replacement product or a full or partial refund, depending on the circumstances.

Shipping charges are non-refundable, except in cases where the error was ours.

Non-Refundable Products

• Customized or made-to-order products
• Opened or consumed products
• Products purchased on sale or clearance

If you have any questions, please contact us at commandes@chocolateriedesperes.com.