Last updated: 03.31.2026

At Chocolaterie des Pères de Mistassini, the confidentiality and security of your personal data are a priority. This privacy policy aims to inform you in a clear and transparent manner about how we collect, use, store, and protect your personal data when you visit our website:
website: https://www.chocolateriedesperes.com/

Data Controller

The data controller is:

La Chocolaterie des Pères de Mistassini

555 route du Pères Francois Xavier
Dolbeau-Mistassini, G8L 5E5

Email: finances@chocolateriedesperes.com

Business number: 1145014867

Data Collected

We collect the following data, depending on your use of the site:

• Identification data: last name, first name, email address, phone number, postal address.
• Payment data: bank details via our providers (e.g., Stripe, PayPal). We never store your bank details on our site.
• Browsing data: IP address, browser type, pages
  visited, visit duration, etc. (via cookies).
• Data related to your orders: purchase history, product preferences, etc.
• Data from the contact form or newsletter subscription.

Purposes of Processing

We use your personal data to:

• Process and deliver your orders.
• Manage customer relationships (order tracking, after-sales service).
• Send you our newsletter (if you have subscribed).
• Improve your user experience on our site.
• Ensure site security and prevent fraud.

Retention Period

Your data is only retained for the time necessary for the purposes for which it was collected:

• Order data: 5 years (legal and tax obligations).
• Contact and newsletter data: until you unsubscribe or 3 years after your last contact.
• Cookies: maximum 13 months.

Data Sharing

Your data is never sold.

It may be transmitted to our service providers solely for the following needs:

• Secure payment (e.g., Stripe, PayPal)
• Delivery (e.g., Canada Post, GLS, Purolator)
• Website hosting
• Sending marketing emails (e.g., Mailchimp)

These providers are subject to the same confidentiality obligations.

Your Rights

In accordance with regulations,
you have the following rights:

• Right to access your data
• Right to rectification
• Right to erasure ("right to be forgotten")
• Right to object to processing
• Right to portability
• Right to restriction of processing

To exercise your rights, you can contact us at:
comptabilité2@chocolateriedesperes.com

Cookies

Our site uses cookies to:

• Improve navigation
• Measure audience (e.g., Google Analytics)
• Offer personalized content

You can accept or refuse all or part of the cookies via our cookie management banner, or by modifying your browser settings.

Data Security

We implement all appropriate technical and organizational measures to protect your personal data against loss, unauthorized access, disclosure, or destruction.

Policy Modifications

This privacy policy may be updated at any time. The date of the last update is indicated at the top of this page.